Our brand promises to provide you with high quality keycap products and a satisfying shopping experience. We understand that sometimes the items you receive may not exactly meet your expectations, so we have established the following refund policy:

30 day return guarantee

• Within 30 days from the date of receipt of the item, if you are not satisfied with your purchase, you may request a return or exchange.
• Goods must be in their original condition, unused and in full packaging.

Return process

1.
Contact Customer Service – Submit a return request via our official email or customer service hotline.
2.
Fill out the return form – provide the order number, date of purchase and reason for return.
3.
Pending Review – We will review your return request within 1-3 business days of receiving it.
4.
Return Instructions – After approval, we will provide the return address and return instructions.
5.
Send back goods – Follow the instructions we provide to send back goods.
6.
Refund Processing – Once the item is received and confirmed as eligible for return, we will process the refund within 7 business days.

Special instructions

• Custom goods due to their personalized characteristics, unless there is a quality problem, otherwise generally do not accept return.
• Return freight is borne by the buyer, unless the return is due to quality problems.
• The refund amount will be refunded to your original payment account.

We hope to make your shopping experience more hassle-free with this refund policy. If you have any questions or need help, please feel free to contact our customer service team.